Frequently Asked Questions
Welcome to Mademoiselle Parfum! We want your shopping experience to be as enjoyable and effortless as possible. Below you’ll find answers to some of our most frequently asked questions.
Yes! We only stock 100% authentic Dubai and Middle Eastern fragrances sourced from trusted suppliers. We never sell counterfeit or imitation products.
Yes! We offer 5ml perfume samples for many of our fragrances, allowing you to experience a scent before committing to a full-size bottle.
We aim to process and dispatch all orders as soon as possible, but no later than 4–7 business days (excluding weekends and public holidays).
If there are any unexpected delays with your order, we will contact you directly and keep you updated every step of the way.
We ship nationwide using The Courier Guy.
Shipping costs are automatically calculated at checkout based on your delivery address.
Absolutely! Once your order has been shipped, you’ll receive a tracking number so you can follow your parcel every step of the way.
Due to hygiene and safety reasons, we do not accept returns or exchanges on perfume products unless you received an incorrect or damaged item.
Please refer to our Shipping, Returns & Refund Policy for more information.
We’re happy to help!
Simply send us a WhatsApp message with a few perfumes you already enjoy, or tell us which fragrance notes you love (such as vanilla, oud, floral, fruity or fresh), and we’ll recommend fragrances you’ll love.
Yes! Many of our fragrances make beautiful gifts, and we also stock selected gift sets and combo deals.
Yes! We regularly restock popular fragrances whenever they’re available from our suppliers.
Follow our social media pages or visit our website regularly to see our newest arrivals.
We’re always happy to assist!
WhatsApp: 060 686 1989
Email: info@mademoiselleparfum.co.za
Website: www.mademoiselleparfum.co.za
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If you can’t find the answer you’re looking for, we’d love to hear from you.
📱 Send us a WhatsApp message, email us, or complete the contact form on our website, and we’ll gladly assist you.
Thank you for choosing Mademoiselle Parfum. We look forward to helping you find your perfect fragrance! 💕
