At Mademoiselle Parfum
Your satisfaction is important to us. However, due to the nature of our products, all sales are final. You are welcome to order samples to test before purchasing the product. Search under: Samples on website.
Shipping Timeframe
We strive to process and dispatch all orders as quickly as possible.
Orders will be processed and dispatched within 4–7 business days (excluding weekends and public holidays) after your order has been confirmed.
If there are any unexpected delays, we will contact you directly and keep you informed with an updated estimated dispatch timeframe.
Please note that once your order has been dispatched, delivery times are dependent on the courier and specific delivery dates or times cannot be guaranteed.
Shipping Disclaimer
Once your order has been shipped, we are not responsible for:
- Lost, stolen, or delayed packages
- Incorrect addresses provided by the customer
- Packages marked as “delivered” by the carrier
We make use of The Courier Guy. Please ensuring your address is correct before checkout.
No Returns or Exchanges
Due to hygiene and safety concerns, we do not accept returns, exchanges, or offer refunds on any of our perfume products. This policy ensures the quality and integrity of our items for all customers.
Please double-check your order details before completing your purchase.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at info@mademoiselleparfum.co.za. Be sure to include:
- Your order number
- 5 x Photos of the damaged or incorrect item(s) and packaging
- A brief description of the issue
We will assess the situation and, if eligible, offer a replacement or store credit.
