Privacy Policy
Effective Date: July 2026
At Mademoiselle Parfum, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you browse our website or place an order, we may collect the following information:
Personal Information
- Full name
- Email address
- Phone number
- Billing and delivery address
- Payment information (processed securely through our payment provider)
- Order history
Automatically Collected Information
When visiting our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on our website
- Cookies and similar technologies
2. How We Use Your Information
Your information is collected to:
- Process and fulfil your orders
- Arrange delivery of your purchases
- Communicate regarding your order
- Respond to customer enquiries
- Improve our website and customer experience
- Send promotional offers or newsletters (only if you have opted in)
- Prevent fraud and protect our business
- Comply with legal obligations
3. Payment Information
We do not store your banking or card details.
Payments are processed securely through trusted third-party payment providers using encrypted technology.
4. Sharing Your Information
We respect your privacy.
Your personal information will never be sold to third parties.
We may share your information only when necessary with:
- Courier companies for delivery
- Payment service providers
- Website hosting and technical support providers
- Government or legal authorities when required by law
These service providers may only use your information to perform services on our behalf.
5. Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us to:
- Remember your preferences
- Keep products in your shopping cart
- Improve website performance
- Understand how visitors use our website
You may disable cookies in your browser settings, although some features of the website may not function correctly.
6. Protecting Your Information
We take reasonable technical and organisational measures to protect your personal information against:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is completely secure.
7. Your Rights
In accordance with the Protection of Personal Information Act (POPIA), you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information where legally permitted
- Withdraw consent for marketing communications
- Lodge a complaint regarding the handling of your personal information
To exercise any of these rights, please contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those external websites. We encourage you to read their privacy policies before providing any personal information.
9. Data Retention
We retain personal information only for as long as necessary to:
- Complete your order
- Meet legal and tax obligations
- Resolve disputes
- Enforce our agreements
When your information is no longer required, it will be securely deleted or anonymised.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time.
Any changes will be published on this page with the updated effective date.
